How your business responds to a crisis can help make or break its reputation. Communicating quickly, accurately, honestly and with empathy are the trademarks of a professional crisis response.
Steve has successfully managed the communications during a range of crises and knows how to develop crisis communication plans and create effective crisis communication manuals. In addition, he has developed and led numerous media and crisis news management programmes. Courses range from a general introduction to handling the media through to the challenge of responding to a steadily unfolding crisis scenario relevant to your business.
- Media training
- Crisis News Management Training
- Crisis communication materials and manuals.
Testimonial: Media Training Course
“To learn so much that is of real use in one day is great – I would now approach any necessary dealings with the media with a lot more confidence. The highly practical nature of the training was really effective in drumming the lessons home.”
European Marketing Manager, electronic materials company, Cambridge
Testimonial: Crisis News Management Training
“Nothing, except this training, can prepare you for this kind of situation: the ‘ambush’ as you walk into your office; the onslaught of calls that will face you as soon as you arrive; the order of magnitude of the task in front of you; and the feeling in the pit of your stomach when you hear this kind of news.”
Corporate Vice President, food ingredients company, Manchester
